Troubleshooting your Internet connection

If you're having trouble connecting to the Internet or viewing Web pages after installing ZoneAlarm Pro, try these troubleshooting steps.

1. Determine whether the problem involves ZoneAlarm Pro. How?
2. Make sure your browser has access permission and server permission. How?
3. Make sure ZoneAlarm Pro isn't blocking all servers. How?
4. Make sure ZoneAlarm Pro isn't blocking your ISP's servers. How?
5. If you're connecting through a proxy server, add the proxy server to the Trusted Zone. How?

If you still cannot connect after doing all of the above, please contact Zone Labs technical support.